Frequently Asked Questions

HOW IS IN HOME SERVICES PAID FOR?

The payment is made by:

- the client or family
- long-term care insurance
- the Veterans Administration, or
- programs provided by the State of Tennessee

We recommend a source of help if you or a family member is in need of assistance.

IS THIS SERVICE AVAILABLE TO EVERYONE?

In Home Services serves:

seniors
disabled adults

Also adults recovering from:

accidents
surgery or
sickness

We serve Carter, Washington, Sullivan and Unicoi counties.

IS CARE SHORT TERM AND LONG TERM

Whether needing long term or short term care, our personal care services will serve your specific needs.

WHAT IF I DON’T LIVE IN MY OWN HOME?

We will provide care services wherever you may need them. We can provide care services in:

your home
a family member’s home
a hospital
a nursing home, or
assisted living facility

WILL YOU SPEAK TO MY CLUB ABOUT YOUR SERVICES?

Please contact us about your specific aging concerns and we will develop a presentation to cover the concern.

WHAT HOURS ARE YOU AVAILABLE?

We operate seven days per week, 24/7.

ARE YOU LICENSED AND INSPECTED?

We are licensed by the State of Tennessee and are inspected twice annually. We are proud of the reports and will gladly show you the results.

WHO PAYS FOR CLEANING SUPPLIES AND FOOD?

You will furnish all materials needed to service your loved one.

IS YOUR STAFF TRAINED?

Our staff members are certified nursing assistants or have completed homemaker and personal care training. The staff members also will be trained to handle special needs of the client.

HOW DOES YOUR STAFF QUALIFY FOR CAREGIVER SERVICES?

We only hire team members who have a desire to give back to their local communities and have a special place in their hearts to care for the elderly or disabled. During the hiring process, prospective employees know they must pass national background and abuse registry bullets, provide five years of continuous work history, provide personal references who have know them for a minimum of five years, pass random drug screenings, and pass a yearly TB test. Our Registered Nurses and Licensed Practical Nurses are required to do quality assurance visits on a monthly basis.

WHAT IS THE DIFFERENCE BETWEEN IN HOME SERVICES, AND IN HOME HEALTH AND WHAT DOES NON-MEDICAL MEAN?

In Home Services offers non-medical care which is:

homemaker
personal care, and
companionship services

We CAN remind you to take medications.

We CANNOT:

set out medications
give shots
treat wounds
administer therapies

Home health gives medical care through nurses and therapist visits, based on physician’s orders.

WILL I KEEP THE SAME CAREGIVER?

Once your caregiver has been approved by In Home and family, this person will be the primary caregiver. In addition, you will be introduced to two backup caregivers just in case your regular caregiver has an emergency, is sick, or is on vacation.

WILL I KEEP A REGULAR SCHEDULE?

Your care plan will set the days and times for the service. Hazardous weather may cause schedule changes, and the schedule might change by family choice. Otherwise, we are there.

How does someone contact you?

Simply by visiting the Contact Us link on this page or calling 423-631-0263! We look forward to hearing from you.